Warranty

WARRANTY

All of Collective Bikes Complete bikes are covered under our 12 month warranty.

WARRANTY POLICY 

Collective Bikes warranties the replacement of original Collective Bikes products due to defects originating from material and/or workmanship in accordance to conditions underneath

WARRANTY OF COLLECTIVE COMPLETE BIKES

All of Collective Bikes complete bikes are covered under our limited 12 month warranty from the date the bike was purchased. The warranty is valid to the original owner when proof of purchase is supplied. Please note, no parts must have been altered/changed, painted, or sandblasted. Bent or dented frames, forks, or handlebars are excluded from the warranty as it is a sign the bike has been subjected to impact. 

MAKING CLAIMS

Claims should always be made at the point of purchase.

For bikes purchase through our online store, please send clear photo showing any defects along with your name, order number, email and phone number to cs@collectivebikes.com . In the email, please also include detailed information as to how the damage occurred. We will be in touch within 3 working days.

Disclaimer

The user assumes the risk of any personal injuries, damage to or failure of Collective Bikes frames, forks, cranks, handlebars, stems or any other product manufactured under the Collective Bikes name, and any losses if the Collective Bikes product is used in any competitive event. The return of the warranty registration of within 35 days of purchase is a condition precedent to coverage herin. any bicycle that is purchased through mail order or over the internet must be assembled by an authorised Collective Bikes bicycle dealer mechanic or a fully qualified mechanic. Any product that is not assembled by an authorised Collective Bikes bicycle dealer or qualified mechanic shall make the warranty void. Labour and transportation charges are not included. this warranty is valid to the original purchaser only. Proof of purchase (receipt) is required to validate protection under this limited warranty. Normal wear, accident, abuse, neglect, improper assembly, improper maintenance of parts of devices not consistent with the use originally intended for the bicycle sold are not covered by this warranty. This does not affect your statutory rights. Warranty terms may differ from country to country. For more information, please contact your local distributor.