Delivery and Returns

UK MAINLAND DELIVERY

 

Free 3-5 working day delivery in the UK mainland. For same day dispatch please order before 2pm on a working day. If ordered after 2pm, your order will be dispatched the following working day.

Offshore locations may incur additional costs

USA DELIVERY

3-10 working day delivery in the USA mainland. For same day dispatch please order before 2pm on a working day. If ordered after 2pm, your order will be dispatched the following working day.

Offshore locations may incur additional costs

REST OF THE WORLD 

Delivery is up to 10 working days. Please email us for assistance

RETURNS 

All Collective Bike’s can be returned within 7 days from delivery. They must be unopened and in original packaging. For returns, please send the bike back to – Collective Bikes - 11c Stephenson Road,  Clacton-On-Sea, Essex, CO15 4XA, UK. The buyer is responsible for the cost of the return for unwanted goods. This does not affect your statutory rights. We are unable to accept returns for unwanted goods outside of the EU. 

Please note – the above delivery times are as a guide only. Although we always aim to deliver within the given timeframe, there are instance where couriers let us down. Therefore Collective Bikes cannot be held liable for any loss/damages resulting from late delivery. For more information, please visit our terms and conditions page.